Privacy Policy
PRIVACY STATEMENTCLOVER LIVING For example
As soon as you visit our website www.cloverliving.com visit or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or would like to know what information we have about you, please contact us. We can amend this privacystatement if we find it necessary. We therefore recommend that you review this privacy statement regularly so that you are aware of these changes.
This privacy statement was last amended on 01 December 2023.
Table of contents
1. When do you apply this privacy notice?2. Who uses your data?
3. Whose data do we use?
4. How do we get your data?
5. What information about you do we use?
6. What do we use your data for?
7. How long do we keep your data?
8. With whom do we share your data?
9. Where do we store your data?
10 How secure is your data with us?
11. What can you ask of us?
12. What rules apply to this privacy statement?
13. What cookies do we use?
14. What do we do with data of minors?
15. Do you have a question about this privacy statement?
1. When do you apply this privacy notice?
This privacy statement applies to all personal data we process and to all domains related to us. This includes the personal data of anyone who has ever had contact with us or visited our website, such as visitors, customers and business contacts. Personal data is any information that can be traced back to you as an individual, such as your name, phone number, IP address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of the Personal Data Authority https://autoriteitpersoonsgegevens.nl/nl.
2. Who uses my data
Clover Living is responsible for the websitewww.cloverliving.com and therefore the responsible organisation for the use of your personal data as described in this privacy statement. The full details are:
Clover Living For example
Light Tower 32
5611 BJ Eindhoven
Chamber of Commerce: 84395575
3. Whose data do we use?
We process the personal data of anyone who has contacted us or visited our website. These include visitors, private customers, business customers and contacts of our partners.
4. How do we get your data?
We get the data directly from you as soon as you:
- visit our website
- create an account
- enter data on our website
- contact us by mail, phone or other means
We use the following data:
- name
- residential address or business address
- delivery address
- email address
- phone number
- payment details
We use your personal data only for the purpose for which we are authorized to use it:
- we have obtained from you your consent to use your personal data
- we use your information because we want to give you the best service as a customer and we can't do that without it
We keep your personal data for as long as we are required to do so by law and as long as necessary for the purpose for which we use your data. For example, as long as you are a customer with us, we will keep your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we keep specific data about you, please contact us.
We may give your personal data to others. We do this only if:
- we have obtained from you your consent to use your personal data
- you are a customer with us and we deem it necessary to help you as a customer (think order processing, customer service, etc)
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA.If you have any questions about this, please feel free to contact us.
10. How secure is your data with us?
We have taken great care to secure your data both organizationally and technically to the best of our ability. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. So your data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so. If you have any questions about our specific security practices, please contact us. When we share your information with others, they are also required to treat it with the same care as we do. If you notice that this is not the case, please also let us know.
11. What can you ask of us?
Because we use personal data about you, you have several rights. We list these rights for you below.
Right to information
We need to explain clearly and comprehensibly what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle it.
Right of access
You may always ask us to see the data we hold on you.
Right of correction
You may ask us to correct your information if it is inaccurate or incomplete.
Right to object
You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive mail from us.
Right to data portability
If you are a customer of ours or have given your consent for us to use your data, you may ask us to send you the digital data we hold about you. This will allow you to transfer that data to another organization if you wish.
Right to restrict
You may ask us to restrict the use of your data. This means that in certain cases we may only keep your data but not use it.
Right to be forgotten
You may ask us to delete any data we hold about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not yet remove your data. For example, some data must be kept for 7 years for the tax authorities.
Right to lodge a complaint
You may file a complaint about the way in which we handle your data. If you have a complaint, we will be happy to solve it for you. Please contact our Data Protection Officer for more information. You can also file your complaint with the Dutch Data Protection Authority. Of course we hope it doesn't come to that, but in extreme cases you can also go to court. In that case, it is the court in the place of business of theClover Livingwho will handle your complaint.
How do I submit a request or complaint?
Send your request or complaint to our Data Protection Officer viajulie@cloverliving.com. We will process your request or complaint within 30 days. If it concerns multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we request data from you to make sure that you are the right person to whom the personal data belongs.
Our privacy statement must comply with several conditions. These conditions can be found in particular in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.
13. What cookies do we use?
You can choose which of your data we can use. If you have given us permission to personalize your profile based on your browsing and search behavior, we can tailor our website to make it easier and more personal for you to use. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.
We use the following types of cookies on our website:
- functional cookies, such as session and login cookies for tracking session and login information
- anonymized analytical cookies, to understand visits to our website based on information about visitor numbers, popular pages and popular topics
- non-anonymized analytical cookies, to understand visits to our website based on information about visitor numbers, popular pages and popular topics
- tracking cookies such as advertising cookies designed to show relevant ads
More specifically, we use the following cookies:
- Google Analytics anonymized (analytical cookies)
- Google Analytics (analytical cookie).
- Cometly ad-tracking conversion tracking & ad-ids
- Google Ads conversion tracking & audience cookies
- Google DV 360 conversion tracking & audience cookies
- Facebook & Instagram (Meta) conversion tracking & audience cookies
- Linkedin conversion tracking & audience cookies
- TikTok conversion tracking & audience cookies
- Pinterest conversion tracking & audience cookies
- Snapchat conversion tracking & audience cookies
- Facebook (tracking cookie)
- Google Adwords (tracking cookie)
We focus with our websiteor as an organizationnot specifically to minors. This means that if you are under 18 years of age, you need permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we will assume that you have obtained this consent prior to your visit.
15. Do you have a question about this privacy statement?
Do you have a question about our privacy statement? If so, please feel free to contact us by sending an email to julie@cloverliving.com. We are happy to help you.